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Discussion Starter #1
E-mail I sent to the General Manager at McRee Ford in Dickinson, TX...

We ordered a Ford Taurus SEL wagon in Feb. '02 and took delivery in
March'02 from your dealer. Within the past year
we have had some water leaking onto the front passenger floor during
heavy rains. We have had electical problems with the radio,twice, and
the auto climate control, twice. The second of the latter we were
charged the $50 deductable because we were out of the 36,000 mile,
36 month bumper to bumper. We are over in miles, not in months because
the car is used in a long daily commute to work. The car has been well
cared for as the service record file will show. This past Saturday,
August 28, the front passenger side floor was wet again, due to rain,
and now the blower motor does not work.
With a little research I found TSB 03-15-6 provides for a free fix of
the cowl leak problem, which can cause electrical problems, as long as
it is done during the 36 month, 36,000 mile warranty period. This seems
to be a design flaw not a mileage wear issue. So with the above
information provided to you, we are requesting your help in this matter
as we do not think we should have to pay for the TSB fix or the
replacement of the blower motor because we are still within the 36 month
window. We are hoping to have this resolved as soon as possible because
we are without any climate control in our vehicle. Please and advise us
by replying through e-mail or by contacting us at home, ph.281-332-7787.
I will be available to discuss this with you in person anytime during
the day Tuesday, August 31st.

E-maill I got back...

Thank you for taking the time to inform us of your vehicle concern. The information that you have provided is accurate, and we understand
your concern completely. We will be happy to extend to you the offer of resolving your concern under our after warranty assistance program
with your responsibility for this repair being $50.00, the amount you would pay on a standard ESP policy. The TSB will include the
installation of a Rain Hat Extension Seal and also will include the removal, inspection, reinstallation or replacement of the blower motor,
blower resistor or cowl panel. If for any reason this procedure does not completely resolve your concerns, we will contact you with additional
needs and your contribution for additional repairs, if necessary will be 20% of the additional cost of repairs under our Ford warranty parts
and labor pricing. Should you have any further questions or concerns, please contact me at anytime. In addition, when you bring your
vehicle in for repairs, please print this information and present it to your service advisor.

Sounds like a pretty good deal to me, the car goes in tomorrow. They have a very good service dept. and free loaner cars.
 

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very nice, man. when you guys ordered the sel, did you originally have the thought in your head that you needed to find a dealer that will take care of it's customers like that? it seems like a good idea :D
 

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Discussion Starter #3
No, actually we chose that dealer because it is just minutes from our house, we had a good referral for a sales person, and they give you free loaner cars for repairs. That last one has saved us over $2000 dollars over the 6 years and two cars we purchased from them, in part because for a while they would give you loaners for any Ford, even if it was not purchased from them as long as you had a car that you did buy from them. We had a Contour from them and an Escort from another dealer. They are very strict on that now. We were just fortunate that they have good customer service all around. They have been family owned since 1940 something and our sales guy has been with Ford since the early 60's and he says this is the best dealer he's worked with.
 

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Discussion Starter #5
Update... the TSB fix is done. Time will tell if all is well. When my wife went to get the car, the service writer said that it would have cost us about $800 for all of this. We paid $50. They also replaced a blend door motor that was stripped.
 
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