I publicly posted this message on Ford's various Facebook pages earlier today. Please take the time to go there and Like and/or Comment on this, to help me ensure that Ford receives even more notice that dodging their own important safety recall bulletins is simply not good for business.
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I purchased a 1987 Mercury Sable 4-door as a second vehicle. I have since come to find out that a major safety recall affecting older Taurus, Sable, and Continental models was not actually performed on this particular car, despite it fitting the criteria *exactly* as listed on their official recall bulletin (all 1986-early 1990's models that are registered and used in a saltbelt state). See the full recall documentation from Ford Motor Company here:
My local Ford dealership, Bob Rohrman Ford in Schaumburg, Illinois, says that they will not perform the required repair because they claim the Ford OASIS computer system doesn't allow it to be looked up or researched anymore.
Apparently they feel that they can freely ignore the NHTSA's published letter about this recall stating (verbatim) that "Ford is responsible for completing these repairs at their cost, regardless of age, mileage, or ownership". I provided them printed copies of all the documentation Ford has published with their own letterhead about this recall campaign, which were completely ignored because the dealership will not put in a minimal amount of effort to assist their customers.
I then called up Ford's corporate "customer service" office directly, and was subsequently brushed off by their representative who says that 1987 Sables were not listed on this recall campaign because they used different parts than the frame mounting hardware that this recall had to be issued for (which is an absolute lie- see the document link above for more details) and therefore there is nothing that they will do for me.
I have always been a proud Ford enthusiast and have already owned four of their products since receiving my driver's license, but Ford Motor Company's current refusal to honor their responsibility to complete safety-related recall repairs has me seriously reconsidering any support of their company in the future. Their hometown rivals at GM can at least try claiming that that older recalls and vehicle defects are not the fault of "New GM" because of their recent bankruptcy proceedings. Ford has no such credible excuse to fall back on, though.
I will say that any authorized representative of Ford is more than welcome to contact me via Facebook message, if they actually want to show that this refusal to provide satisfactory service for a safety-related matter wasn't done in accordance with their official policy.