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The place where the CD cassette comes out is the actual player. It is suspended from the outer case on rubber shock mounts. If you have 3" of play, it has come loose from the mounts, or the mounts have torn. Unfortunately, I have not taken pictures any of the times I've disassembled it. It's not hard, but there are a whole bunch of little tiny screws.
 

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Mine was loose because I took it apart to fix another problem, but didn't get the shock mounts reassembled correctly. The original problem was fixed, but then it started skipping.

AFAIK, it's not a "known" problem with the CD changer, but from the symptoms you describe, it sounds like the mounts are disconnected.
 
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