Join Date: Mar 2006
Location: Fort Myers, Florida USA
Drives: '90 Taurus GL Wagon 3.0L; '65 Rambler Ambassador 990 Convertible
Rep Power: 62
My suggestion is, call those activists in Columbus at the Attorney General's consumer advocate office, and ask for a regional Ford administrative office phone number AND ADDRESS. Write a snail-mail letter, follow up with a phone call. I learned a long time ago when the bottom rung of the command chain refuses to help you out you go to the top and complain about them. I have gotten grudging help from a lot of places, telling them what I plan to do and then doing it. That dealer is trying to stonewall you until your warranty expires, and that has no bearing on the build quality of your car. (The Taurus these days is one of the best on the market, but even it will have a problem now and again.) If you don't get some sort of documented communication history going now, you will be left holding the bag later.
"Mmm. Do, or do not. There is no try."
Someday, some hairy big-eared little alien is gonna steal that from me.