2011 Ford Taurus Heat Issue

[sheila]

^ If it turns out to be the h2o pump on a 2011 with only 32k mi., it's the car's fault! Baffling!

[WJC]

Why are we all jumping to the conclusion that this is a water pump? We have no evidence of that at this point.

[sheila]

^+1.

[Lgbpop]

My suggestion is, call those activists in Columbus at the Attorney General's consumer advocate office, and ask for a regional Ford administrative office phone number AND ADDRESS. Write a snail-mail letter, follow up with a phone call. I learned a long time ago when the bottom rung of the command chain refuses to help you out you go to the top and complain about them. I have gotten grudging help from a lot of places, telling them what I plan to do and then doing it. That dealer is trying to stonewall you until your warranty expires, and that has no bearing on the build quality of your car. (The Taurus these days is one of the best on the market, but even it will have a problem now and again.) If you don't get some sort of documented communication history going now, you will be left holding the bag later.

[noluck4]

Foreign doesn't mean quality. I'd say they are more innovative than better quality. Many sedan makers use the lowest bidders to make parts. And that's after the accounting department got in with their formula of "does it effect safety? No? Well then cheapen it!". Ford and GM can get in at least a generation or two before the bean counters take aim. And then there's the trip from the supplier to the assembly line. Stuff dumps in trailers, trailers have roof leaks, and forklift drivers mess up and gravity prevails. And sometimes cars fall off the assembly line. Sometimes quality control catches a bad part sometimes they don't. My point- every maker has issues. And innovation is not the same as quality.

It sucks to get a car and learn all its issues the hard way. Finding the owner of the dealership can help as well. I'd take it to another dealership. An independent mechanic might be a good idea too. And if the dealership still gives you issues- talk to an attorney. You may have options we here aren't aware of.

I sympathize. I purchased my bull in October only to learn it needed a tie rod ASAP (handled fine for a week), and then learned of a dozen other issues the dealership took the car to their mechanic for and didn't want to pay to get fixed. Turns out we used the same mechanic for a while! So I had it all in writing. The silver lining was many of them I could take care of, and others one of my friends who owns a garage cut me a good deal on. The only reason I didn't start issues is the payments are so cheap and I love the car.

One of my parents had a brand new dodge intrepid that caught fire in 2002. The dealership mechanic gave her lip- she went to the owner of the place and was handed the keys to a near new Taurus. His reasoning was the car shouldn't have caught fire and both parties are happy. Persistence pays off in these situations.

[intimidator]

Originally Posted by HOGSONTHEROAD

Im in northeastern ohio. Took it to millinax ford.east. i know its still under warranty but if the dealer wont do anything about it im at a lost unless i pay for things getting replaced under warranty.

Try Liberty Ford..or Bob Gillingham Ford..have had great service from any Liberty, and is where I usually buy my cars from.