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Old 01-16-2013, 09:19 AM   #1 (permalink)
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Default Bad Dealer AC Repair- What would you do?

Hello and thanks for reading- I’ve been here a few times for solutions to mechanical problems on my 2 Tauruses (1997 and now 2000, wagons). I did make brief mention of this problem before and was told that AC repairs don’t happen the way mine did. 100,000 miles, never any AC problems, and then this: I believe I was had by poor service, a poor car, or ripped off; I can’t prove which. Last year my entire AC was replaced piece by piece- I’m not kidding, every part but the on off switches. (Kennedy Ford in PA 19428) Started with the compressor, then accumulator, then o-ring and manifold line, then condenser. I switched to a local service station at the end and then replaced evaporator, which mechanic said was probably the problem all along given the amount of encrusted dye.
The dealership policy is to call after repairs to be sure you are satisfied, and I expressed my dissatisfaction after the condenser, very clearly. Although the young women promised to call back, no return call was ever made. I wrote a letter to the Ford Customer Service Division (Dearborn, MI) explaining the situation in detail, and got a letter saying my letter was forwarded to the appropriate regional office. The letter also said the office would contact me “only if they require additional information”. That was back in September. I wrote another letter in December explaining I had heard nothing, and to be direct, what I wanted was a refund of $1,105 labor, and I’d pay for the parts (another $1,230). [total was $3,400]. So, as you might guess, I have heard nothing. My QUESTION is, what would you do? I am not going to walk into the place and start threatening the rep or otherwise make a scene. BBB and PA Consumer affairs are options. My objective is to get back some money, and if not, cause them some discomfort as they caused me. What would you do?
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Old 01-16-2013, 05:25 PM   #2 (permalink)
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They may have done it for a full warranty of the compressor:

MOTORCRAFT Warranty Information
12 months/12000 miles. IMPORTANT A/C COMPRESSOR WARRANTY NOTE: To effectively restore an air conditioning system after compressor failure or other system contamination, in addition to compressor replacement, the following should also be completed: 1) Replace the accumulator/receiver drier. 2) Replace the expansion valve. 3) Replace the hose assemblies that contain the muffler. 4) Perform a complete system flush and install an in-line pancake filter (YF-2575). 5) Replace the condenser (on vehicles built prior to 1995). In the event that subsequent compressor warranty reimbursement is requested, supporting documentation that indicates the above was completed may be required to maintain the warranty coverage on the Motorcraft® compressor.
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Old 01-16-2013, 05:35 PM   #3 (permalink)
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I'd find out who the regional supervisor is and get in touch with them(phone calls). If you get a hold of them explain that if this is not corrected, you will be in contact with the BBB and your local news media. Dealerships have a hard enough time selling stuff, they wouldnt want the negative press.
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Old 01-16-2013, 05:42 PM   #4 (permalink)
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I hate it when crap like this happens. I've never had problems with dealers screwing me over or overcharging me. However my grandpa did have the dealer replace a seat belt retractor that did not fix the problem. They replaced it again a month later and charged him for both.

For big repairs like that don't go to a dealer if you can help it.


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Old 01-16-2013, 06:21 PM   #5 (permalink)
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Make sure you get the evaporator from the second mechanic to show the rep.
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Old 01-16-2013, 06:42 PM   #6 (permalink)
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Did you approve the work at every turn or was it a surprise to you when you received the bill?

In any case, dealers suck. I've stayed away from them for years. They do more wrong than right, they make up work for warranty purposes and in my case their neglect almost killed my family.

And at the end, they'll never apologise because they have your money and that's all they are about. Don't expect Ford to help you out. The only language they'll understand is money.
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Old 01-16-2013, 07:35 PM   #7 (permalink)
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Regardless of what happened, you paid money(a LOT of it) to have a repair done which did not correct the problem. A good mechanic who put dye in the system would have been able to find the problem the first time and repair it correctly. Throwing parts at the problem at the owners expense is unacceptable and inexcusable.

I had a similar problem with an Altima that I owned. It was covered under warranty and I had gone to the dealer to fix a vibration problem(which I told them had to be due to the tires) they replaced a TON of things, including the whole transmission, to 'resolve' the problem. I must have had it there 5 or 6 times. I complained to the regional supervisor and told him to replace the tires free of charge as I only had the car for like 5K miles from their lot. What do you know ...... it fixed the problem. But what did I know, cause I'm not a mechanic by trade. The only nice thing was I had almost a new car by the time they were done with it
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Old 01-17-2013, 12:38 PM   #8 (permalink)
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I’ll answer some questions and comment- When the compressor was replaced at first, my understanding was THAT was the problem and it would be fixed. Then, a month later as the system failed again and I brought it in, they said, “well then, it must then be either this or that, and we’ll give you a break and let you try either one you want, but if this doesn’t work we’ll have to do that”. Nothing worked.
(I got the evaporator later, lots of dye). I got a letter from Ford today too, an unexpected response to my Dec. letter, stating that “Your concern is a workmanship issue and since each dealership is independently owned and operated, Ford Mo Co does not intervene in workmanship concerns”. They then recommend my contacting the service rep. Well, the sevice rep has not contacted me despite knowing I’m very unhappy and exactly where I stand. But Ford here, IS saying, it is not the car. So that’s interesting. I’m just so tired of this. Should I go the BBB or PA Consumer Affairs routes, or just lick my wounds and give up, maybe write some on-line reports? I did like the car, but my wife now forbids the buying of any more Fords. She took the $3400 personal.
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Old 01-17-2013, 01:07 PM   #9 (permalink)
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I think that its the dealership that causes the problems, i know that a dealership near me will not go buy the warranty, on the new cars, i would more likely contact the news and have them put a story up about it, because in their guide lines states that they are responsible if it doesnt work
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