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Old 11-29-2011, 12:23 PM   #1 (permalink)
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Default Weathertech Floor Liner Problem and Resolution

I recently noticed a problem with my Weathertech Floor Liner on the driver side. Seems that the rear of the liner and the left side is starting to collapse. I have tried to correct it by putting weight on the sides and leaving it for several days in an attempt for it to reshape itself, but it did not work. Here is a picture of the Liner that seems to be losing its' shape"



So I called Weathertech (MacNeil Automotive) to see if they had any ideas to get the mat back in shape. After discussing with them the things I had tried, they are replacing the mats at no charge! Even though I purchased these liners over a year ago (August 2010), they had no problem replacing them. And they are sending a complete set! I am not having a problem with the passenger side, but they are also sending a complete set! I am very pleased. It just seems that doing business with an American company is again proved to be a plus...I am really pleased with their customer service. BTW, this is the 3rd set of Weathertech Floor Liners I have owned and the only one or other product of their's that I have ever experienced any problem.
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Old 11-29-2011, 12:32 PM   #2 (permalink)
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thats good to know... I am proud that an AMERICAN company is standing behind its product. I wish other companies would realize out sourcing over sea's is ruining this country and bring back our jobs.
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Old 11-29-2011, 06:11 PM   #3 (permalink)
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WeatherTech's main corporate offices are located in the town I'm employed through.

Maybe I should stop by there sometime during the day and trade a few photo ops in exchange for product?

Hhhmmmmm......

Looking at that pic Mark almost makes me wonder if they should be molding some extra material to traverse that horizontal ledge between the pit of the footwell and the aluminum taurus scuff plate.....

I'd suspect that'd prevent a lot of the issue that you experienced with this set alone.
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Old 11-29-2011, 06:21 PM   #4 (permalink)
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Good to know Mark as I have as well, but so far I have had no issues with.
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Old 11-29-2011, 06:29 PM   #5 (permalink)
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Originally Posted by bpd1151 View Post
WeatherTech's main corporate offices are located in the town I'm employed through.

Maybe I should stop by there sometime during the day and trade a few photo ops in exchange for product?

Hhhmmmmm......

Looking at that pic Mark almost makes me wonder if they should be molding some extra material to traverse that horizontal ledge between the pit of the footwell and the aluminum taurus scuff plate.....

I'd suspect that'd prevent a lot of the issue that you experienced with this set alone.
Mike, this is the 3rd set and I haven't experienced any problems with any other and the really funny thing is that the passenger side is in fine shape. I suspect this may, repeat MAY just have been a defective mat.
Also, I bet if you stopped by you could work out something, they could not have been nicer and since these are first quality, rather pricey mats, they would compliment your car nicely. Without a doubt these are great, it is amazing how clean they keep the carpet.
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Old 11-29-2011, 06:48 PM   #6 (permalink)
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Mike, this is the 3rd set and I haven't experienced any problems with any other......

These are first quality, rather pricey mats, they would compliment your car nicely.

Without a doubt these are great, it is amazing how clean they keep the carpet.

I believe Mark that you should be updating your sig to reflect:

"WeatherTech Spokesman"








Just kidding.
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Old 11-29-2011, 06:53 PM   #7 (permalink)
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I believe Mark that you should be updating your sig to reflect:

"WeatherTech Spokesman"








Just kidding.
I don't care who you are, that funny right there!!!
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Old 11-29-2011, 07:06 PM   #8 (permalink)
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thats good to know... I am proud that an AMERICAN company is standing behind its product. I wish other companies would realize out sourcing over sea's is ruining this country and bring back our jobs.
In addition to Weathertech, there are several other companies in the auto business that have provided me with outstanding customer service, First is Airaid, they have been very good at supporting their product and in supporting the new SHO platform, also is Livernois Motorsposrts who have done a lot of development with the new SHO and their support and products are top shelf. In the past Altec (who makes "Line Of Fire LED strips for the rear of trucks) did a great job when I had one go bad...it was over a year out of warranty and they replaced it at no cost. Also AirForce One who made CAI's supported their product and assisted me when I had a small problem with their product...never a question, just whatever it takes to make it right attitude. However, I am sorry to say that isn't the experience I had with K&N...had a seal separation problem with their air filter and they would not honor the warranty because I had lost the sales receipt.
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Old 11-29-2011, 07:24 PM   #9 (permalink)
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However, I am sorry to say that isn't the experience I had with K&N...

They would not honor the warranty because I had lost the sales receipt.



Boy I'm digging the new selection of emo's to choose from.... too funny.
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Old 11-29-2011, 07:40 PM   #10 (permalink)
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Boy I'm digging the new selection of emo's to choose from.... too funny.
Yeah, I'm really liking this whole forum...got to get around to upgrading my membership soon!
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